FAQ

• Orders processed in the U.S. takes 5-7 business days. Overseas deliveries can take anywhere from 7-16 days.

• Delivery details will be provided in your confirmation email.

◉ Canada : 3-5 Business Days


◉ USA : 5-7 Business Days


◉ INTL : 7-14 Business Days

All orders may take up to 1-2 days to process orders, which is not included in shipping time.

Shipping rates are subject to change

Free shipping on all orders over $150.

• USPS, DHL, Canada Post, UPS, Fedex, Purolator & More

Please allow 24-72 Hours for our team to process your order once payment confirmation is received. Our team handpicked your order and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.

During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.

There may be a delay in dispatching your order during our flash sales, promotions, or peak busy periods. Please allow 1-3 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest. You will receive an email confirmation when your order leaves our warehouse.

You should receive a tracking number in your email. You can also reach out to our customer service team at support@crudiofficial.com. We offer 24/7 Customer Service and are eager to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered. 

• Once an order is placed, it is processed immediately and cannot be changed or canceled. Please double-check your details before checkout
  

If you receive a faulty item, please submit a request via our contact page where our team will review your enquiry. If approved, we will replace the item for free and cover the cost of return shipping.

All items from Main Collection are duty-free in the U.S. and Canada.

◉ Canada :
Ship Time : 2 - 5 Business Days
Duties : 0% Fee
Shipped : From Canada

◉ USA :
Ship Time : 2 - 5 Business Days
Duties : 0% Fee
Shipped : From US

◉ INTL :
Ship Time : 6 - 10 Business Days
Duties : 5 - 15% May Apply
Shipped : From US

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Note: The Layers/Essential is Made in Canada and ships directly from Canada Only.

Canada: 0% Duties Fee
USA & INTL : Duties May Apply (15–30%)

All items from the Main Collection are duty-free in the U.S.


◉ USA:
Ship Time: 2–5 Business Days
Duties: 0% Fee
Shipped From: U.S.

Note: The Layers/Essential Program ships directly from the U.S.

U.S. orders for these items may be subject to duties (approximately 15–30%).

All orders above will be subject to import duties. This figure does vary depending on the value of the parcel, so please visit your local website to calculute duties.

Please email us at support@crudiofficial.com with the subject “CANCEL ORDER: (ORDER NUMBER HERE)” and we will do our best to cancel the order on time. Please understand that we could not cancel the order if an order was already packaged and sent out for delivery. Cancellation can only happen within the first 12 hours of ordering. Otherwise, it is not guaranteed we could cancel it, and you might lose your shipping fee cost.

Can I Purchase An Item That Is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed on www.bydavidkollar.com. These items can be pre-ordered to secure once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.

I Have Purchased Two Different Pre-Orders With Different Shipping Dates?

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.

Once you have placed an order, you will receive a confirmation email shortly. To ensure that this goes into your inbox, please add support@crudiofficial.com to your contacts. Otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, don't hesitate to contact us directly. 

If an item you have ordered is missing from the online order# that you receive after placing your order, it will likely have been removed because it is out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please get in touch with us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and resolve the issue for you as quickly as possible.

** All missing item claims must be made within seven days of the delivery date of your order. **

support@crudiofficial.com