Refund policy

REFUND & RETURN POLICY

At CRUDI, we stand behind the quality and intention of each product. However, if you're not completely satisfied with your purchase, we're here to help. Please read below for our return and refund process.

RETURN ELIGIBILITY

We accept returns on eligible items within 14 days of the delivery date. To qualify for a return:

• The item must be unworn, unused, unwashed, and in original condition
• All tags and original packaging must be intact
• The item must be free of odors, stains, or signs of wear

Note:

• Sale items, gift cards, and limited-release items are final sale and not eligible for return or exchange.
• CRUDI reserves the right to refuse any return that does not meet the above criteria.

HOW TO START A RETURN

To initiate a return, please email us at support@crudiofficial.com with the following:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for return

Once approved, we will send you the return instructions and return address.

RETURN SHIPPING COSTS

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as CRUDI is not liable for any lost or untracked packages.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that:

• Original shipping charges are non-refundable
• Refund processing times may vary depending on your payment provider

EXCHANGES

We currently do not offer direct exchanges. If you would like a different size or item, please return your original purchase and place a new order once your refund has been processed.

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged or defective item, please contact us within 3 days of delivery at support@crudiofficial.com with:

• Your order number
• Clear photos of the issue
• A description of the defect

We’ll review the case and do our best to make it right, whether that means a replacement or full refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

1. Double-check your bank or credit card account
2. Contact your payment provider—it may take time before the refund officially posts
3. If you’ve done all this and still haven’t received your refund, email us at support@crudiofficial.com

CONTACT US

For all return, refund, or product issues, contact us at:
support@crudiofficial.com